The following information has been compiled to assist organisations implementing a change process. It uses a combination of elements from various theoretical change models including Kotter, Jick, and ADKAR and is provided for use as guidance.
Implementing change can be a challenging time for organisations. When looking to implement or change a system, program or process it is normal for our key focus to be on what’s being implemented. What we often forget to consider is the people. Employee resistance and lack of management support are the top two reasons for 70% of all change program failing to achieve their desired outcomes[1]. A lack of communication, resulting in surprise and a fear of the unknown is also why individuals resist change[2].
Remember: Change isn’t about processes, it’s about people.
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